Vacature
19/04/2010 » IT Service Manager
Bedrijf: IT Consultancy
Locatie: Vlaanderen
Provincie: Vlaanderen
zoekt:
IT Service Manager te Vlaanderen
o Assist the customer in growing in the area of IT Service Management and Governance of IT. Efforts where you contribute:
§ Raise and maintain the maturity of sustaining IT processes.
§ Solidify the path to a successful transition
§ Reinforce business / IT alignment
§ Secure coherent operations
o You will manage or deliver the following activities:
§ Guide & demonstrate best practice
§ Clarify Roles & responsibilities,
§ Install transversal bridges, awareness & communication,
§ Identify performance indicators to measure success
§ Understand and flag Risk and Security topics
§ Position the correct tools where needed
o Assess customer’s IT processes and provide recommendations, quick wins, …
o Coach the customer organization in achieving business/IT alignment
o Facilitate change throughout the customer’s organization and/or departments
o Expand the knowledge in this domain through competence groups, seminars. …
o Enable our organization to reach even further
Profiel
- Bachelor degree or similar through experience
- At least 5 years of work experience within various IT Service Management domains, such as Service Desk, Change Management, … preferably over multiple sectors
- Certification in one of the supporting frameworks is more than an asset.
- Experience with:
· Coordination of multi-disciplinary teams
§ Process design techniques
§ Guiding and executing transitions
§ Improving maturity in a sustainable way.
§ Service Management tools, ticket tracking tools
o Knowledge of:
§ Service management, preference ITIL.
§ IT lifecycle management in the domains of application management, infrastructure, IT services, …
§ Project management
§ Alignment of internal as external suppliers
§ IT in general
o Key personal skills:
§ You are customer-centric, make their problems yours and solve them.
§ Pro-active and are able to deliver results
§ Analytical and thorough
§ Capable to sell your ideas to various stakeholders
§ Ability to manage customer’s expectations and to handle conflicts of interest
§ Insights in the importance and effect of the soft skills: leadership, culture, behavior, relationship building skills and commercial
§ You contribute and share knowledge and experience
§ Understand business value drivers and how IT enables them
§ Excellent communication and documentation skills
§ Fluent in English, Dutch and French
Aanbod
As an IT Service Manager we can expand your knowledge and the possibility to build on a varied career throughout several different projects. In short, we strive together for a challenging and lasting career. We want you to give the best of yourself to help our customers and grow with our organization, which radiates personality.
And in return, of course, we offer you a competitive remuneration package.
| Type: | fulltime - permanent contract |
| Functiecategorie: | Service Management |
| Relevante werkervaring: | 5 years |
| Carrièreniveau: |